How Can We Help?

Most transfers are completed within minutes for bank deposits and mobile wallet transfers. Cash pickup is usually available within 10-15 minutes after the transfer is processed. Some transfers to certain countries may take up to 24 hours depending on banking hours and local regulations.

For your first transfer, you'll need a valid government-issued ID (passport, MyKad, or work permit). You may also need to provide proof of address and source of funds for larger transfers to comply with Bank Negara Malaysia regulations.

Transfer limits vary based on your verification level and destination country. Standard verified users can send up to RM 10,000 per transaction. For higher limits, additional verification may be required. Visit any branch or contact support for more details.

You can track your transfer in real-time through the OTR mobile app. Simply go to your transaction history and tap on any transfer to see its current status. You'll also receive SMS and push notifications at each stage of the transfer.

We accept multiple payment methods including cash (at branches), FPX online banking, debit cards, and credit cards. Available payment methods may vary depending on whether you're using the app or visiting a branch.

Yes, absolutely. One Transfer Remittance is fully licensed and regulated by Bank Negara Malaysia since 2006. We use bank-level encryption for all transactions and maintain strict compliance with anti-money laundering regulations. Your funds are protected throughout the transfer process.